Guest Relations Manager

Almyra
Permanent
Posted on 14/11/2025
Closing on 31/12/2025

Thanos Hotels & Resorts are currently seeking to recruit a Guest Relations Manager for Almyra Hotel.

Job Role: Responsible for the overall wellness and satisfaction of all in house guests during their stay. Liaising with all departments to ensure that Guests’ requirements are met timely and in a satisfying manner.

Duties & Responsibilities:

Responsible for word/xls processing duties relating to guest surveys/comment cards. Follows up topics related to improve Guest Service.
Performs Concierge services such as arranging transportation, airline changes, courier, golf, restaurant reservations, or any special guest requests.
Attends to the needs, requests and inquiries from guests as soon as reasonably possible and ensures that all incoming correspondence is answered within 24 hours of receipt.
Prepares acknowledgement letters for guests who might be related to personal occasions or TO requests. E.g. Honeymoon, Birthday etc.
Daily reviews and follows up of the arrival list for VIP guests and any special requests.
Develops and plans creative strategies and merchandising techniques with the objective of increasing general hotel revenues via regular promotions.
Keeps abreast of trends, systems, practices and services in the hotel and restaurant field through trade literature and site visits. Keeps updated with domestic events, special occasions or programs within Pafos/Cyprus.
Ensures that the vertical communication systems i.e. both upward and downward, are established and maintained in order to maximize operational efficiency and guest satisfaction.

Requirements:

At least 3-4 years’ experience in a similar position.
Degree in Hospitality Management or hospitality related qualification, will be considered as an advantage
Computer literate with knowledge of a variety of computer applications including Microsoft Office Application and Opera Cloud.
Excellent written and oral communication skills in both English and Greek Language.
Friendly, courteous, service-oriented, excellent communication & organisational skills, pleasant personality.
Ability to work in a fast-paced environment and cope under pressure
Able to work independently with minimum supervision in a busy environment.

Benefits:

Competitive salary and benefits package.
Opportunity to work in a luxurious and dynamic environment.
Career growth and development opportunities.
High profile hospitality company of 5* luxury Hotels
Great work-life balance
Free meals

APPLY FOR JOB

Almyra is a breath of fresh air for anyone seeking a holiday ‘less ordinary’: a chilled-chic design hotel flavoured with a splash of humour, a pinch of playfulness and a healthy dose of soul.

Innovative and impassioned, Almyra seasons every vacation to taste. A pared-down approach to luxury and two distinctive resort-style experiences simultaneously cater to on-style couples and fun-loving families. Original surprises bring unexpected smiles, while a ‘cook local, think global’ approach results in inspired, creative dining.

Sensorially rich, Almyra melds contemporary Mediterranean living and easy-breezy holidaying: a place to embrace every moment and dance to the rhythm of your own beat.