Front Office Manager at Amyth of Nicosia - Thanos Hotels & Resorts

Front Office Manager

Amyth of Nicosia
Permanent
Posted on 19/04/2025
Closing on 19/05/2025

Thanos Hotels & Resorts is currently seeking to recruit a Front Office Manager for the Amyth of Nicosia Hotel.

Job Role
The Front Office Manager is responsible for organizing, planning, directing and controlling the activities of the Front Office, whilst ensuring adherence to Thanos Hotels’ Standards, policies and procedures.

Duties & Responsibilities

To direct and control the activities of the Front Office and ensure adherence to the Hotel’s standards, policies and procedures.
To ensure that outstanding guest service is provided at all times.
To develop relationships with clients, return guests, group contacts etc., and to provide maximum personalized guest service.
To deal with complaints, problem solving, disturbances, special requests and any other issues that may arise.
To ensure that proper image is being maintained by staff members with respect to the Hotel’s grooming, uniform and personal hygiene standards.
To support and participate in all hotel programs, policies and procedures.
To prepare all necessary forecasts; to work closely with Reservations and Sales to maximize occupancy, rate and revenue.
Keeping all departments notified of any fluctuations in business levels, special groups.
Responsible for the supervision and training of all Front Office employees to ensure that guests receive a fast, efficient and friendly welcome and farewell.
To establish and maintain close working relationships with all departments of the hotel to ensure maximum co-operation, productivity and morale.
To make suggestions for improvements for the overall operation with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
To ensure a high level of product knowledge of the hotel and local area.
To maintain and update the Guests’ history and marketing database.
To manage all administrational duties as specified by the Hotel, including the preparation of weekly timetables and schedules.
To undertake any other relevant duties as by the Operations Manager.

Requirements

Degree in Hospitality Management or hospitality related qualification
Minimum 4-5 years of proven experience in a similar position at a 5* hotel
Computer literate with knowledge of a variety of computer applications including Microsoft Office Applications. Knowledge of the PMS OPERA CLOUD will be considered as an asset
Excellent knowledge of English. Knowledge of Greek or any other language will be considered as an advantage
Excellent organizational and time management skills with the ability to prioritize work load.
Must be a caring personality that shows empathy and understanding
Promotes cooperation and commitment within a team
Excellent interpersonal skills in handling staff relations and/or guest complaints
Passionate in delivering exceptional levels of guest service

What we offer

Attractive remuneration package
Provident Fund
Staff discounts at Hotels & Kult Boutiques
Free meals on duty
Employee Appreciation Program and Reward Scheme
Great work-life balance
Comprehensive new staff induction programmes
Group-wide professional development opportunities across countries and properties
Continuous training opportunities

APPLY FOR JOB

Amyth of Nicosia is a beautifully restored villa with ten bedrooms and suites and is located in the historic Old City of Nicosia, within the medieval Venetian walls. Dating back to the early 1900s, the hotel’s interiors retain centuries of traditional details. Original tiled floors, a grand staircase, decorative walls and frescoed ceilings add historical charm to amenities including a bar and restaurant with an al fresco dining courtyard and water feature.

Amyth of Nicosia is just metres from the Archbishopric of Cyprus and its Museum of Byzantine Art, and opposite the Mansion of Kornesios Hadjigeorgakis, now home to the Cyprus Ethnological Museum. Within a few minutes’ walk are Byzantine churches, ancient stone alleyways, and a vibrant modern community of galleries, coffee shops, quirky bars, and design ateliers – including one of Thanos Hotels’ Kult boutiques. To a soundtrack of ancient church bells, Amyth of Nicosia offers a unique opportunity to absorb the atmospheric appeal of Old Nicosia and experience the Cyprus beyond the beaches.