Guest Services Officer

Anassa
Seasonal
Posted on 07/01/2025
Closing on 09/11/2025

Thanos Hotels & Resorts is looking to recruit a Guest Services Officer for the Anassa Hotel.

Duties & Responsibilities

Meet and greet guests warmly upon arrival and assist with check-in and check-out processes.
Ensure a friendly and welcoming atmosphere at all times.
Actively listen to guest concerns and resolve issues promptly and professionally, demonstrating empathy and understanding.
Maintain knowledge of hotel services, local attractions, and events to provide accurate information and recommendations to guests.
Work closely with other hotel departments to ensure seamless service delivery and guest satisfaction.
Monitor guest feedback and ratings to identify areas for improvement and enhance the overall guest experience.

Requirements

Previous experience as a Receptionist at a 5* Hotel
Excellent knowledge of English. Knowledge of Greek or any other language will be considered as an advantage
Pleasant, honest and friendly personality
Ability to work in a fast pace environment and cope under pressure
Computer Literate
Problem-solving ability, to resolve issues as they arise
Excellent interpersonal skills in handling guest complaints

What we offer

Attractive remuneration package
Provident Fund
Staff discounts at Hotels & Kult Boutiques
Free meals on duty
Employee Appreciation Program and Reward Scheme
Great work-life balance
Comprehensive new staff induction programmes
Group-wide professional development opportunities across countries and properties
Continuous training opportunities

APPLY FOR JOB

The “Queen” of Mediterranean living, Anassa combines majestic flair, gracious service and a refined joie de vivre. Its seductive regal hillside retreat is a vision of sparkling elegance: the epitome of Mediterranean living at its sublime and stylish best.

Quality permeates every corner of the Resort, from the multi-award winning Thalassa Spa and Mythis Children’s Club, to the RYA-certified Sailing Centre and PADI Five Star Gold Palm Dive Centre. Traditional charm exudes from The Village Square and Byzantine chapel, while four culinary gems offer a world of gastronomic indulgence.

Anassa’s meandering grounds and secluded beach are punctuated by graceful spaces and hideaway places where intuitive care is personalised to perfection: an inspiring retreat for those who appreciate life’s quintessential pleasures.