Thanos Hotels & Resorts is seeking to recruit a Telephone Operator for the Anassa Hotel.

Job Role

Operating the telephone call center / Switchboard for all incoming and outgoing lines for internal or external use and any other relevant duties in a smooth, pleasant, efficient and professional manner.

Duties & Responsibilities

• Answers incoming calls and greets callers in the defined manner
• Transfers calls to guest rooms, company officials or departments
• Places outgoing calls
• Gives customers assistance by answering their inquiries and other concerns
• Keeps track of in-house guest details with respect to putting through telephone calls
• Understands the telephone switchboard operations
• Takes and passes on telephone messages to guests or company officials promptly and efficiently
• Logs all wake-up call requests and performs wake-up call services
• Be aware of daily and future events for the hotel, restaurant, and special events
• Assists in reporting telephone equipment or service complaints and problems
• Updates Hotel’s internal telephone directory
• Receives and sends faxes for guests or company officials and ensure that the reports are delivered to the correct person
• To be fully aware of and adhere to health and safety, fire rules and procedures
• In the event of emergencies to arrange the calling up of the proper authorities and officials
• Knows what action to take when an emergency call is required
• Identifies and reports technical problems to the relevant Department. Follows up that these have been rectified.
• Prepares Guests’ Welcome and Departure Letters (email)
• Updates the in house report on a daily basis
• Keeps a polite and courteous and warmly manner when answering the phone
• Follows hotel’s grooming and personal hygiene standards
• Carries any other duties as and when assigned by Supervisors and Front Office Manager

 
Requirements

• Previous experience in a similar position will be considered an advantage
• Excellent knowledge of Greek & English Language
• Knowledge of any other language will be considered an advantage.
• Excellent communication and interpersonal skills
• Friendly and welcome personality
• Teamwork spirit
• Passionate in delivering exceptional levels of guest services

 
What we offer

• Attractive remuneration package 
• Provident Fund 
• Staff discounts at Hotels & Kult Boutiques
• Free meals on duty
• Employee Appreciation Program and Reward Scheme
• Great work-life balance
• Comprehensive new staff induction programmes
• Group-wide professional development opportunities across countries and properties
• Continuous training opportunities