Reservations Agent at Corporate/Management - Thanos Hotels & Resorts

Thanos Hotels & Resorts is seeking to recruit a Reservations Agent.

Duties & Responsibilities

Manage all incoming calls for reservation department via Call Centre and ensure all queries are handled promptly and efficiently
Analyze all guest and travel agent requests received via telephone, email and chat service and recommend suitable options for all customers and assist to confirm all reservations.
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail updates within required operating procedures
Rooms allocation
Reservation processing
Kids Club system handling
Anticipate escalation and take over calls when needed
Measure performance with key metrics such as call abandonment, calls waiting etc.

Requirements

Minimum 3 years of proven experience in a similar position in a 5* Hotel
Experience in customer service is essential with a problem-solving mindset
Proficient in English; Good knowledge of additional languages will be a definite plus
Tech savvy with knowledge of telephone equipment and relevant computer programs. Working knowledge of MS Office. Theova PMS will be considered an advantage
Ability to work under pressure

What we offer

Attractive remuneration package
Provident Fund
Staff discounts at Hotels & Kult Boutiques
Free meals on duty
Employee Appreciation Program and Reward Scheme
Great work-life balance
Comprehensive new staff induction programmes
Group-wide professional development opportunities across countries and properties
Continuous training opportunities